TERMS & CONDITIONS

CUSTOMER CARE

Customer Care

At ChaMao Tea, our community is at the heart of everything we brew. We view tea as a beautiful bridge for human connection, discovery, and shared joy. That is why we are fully committed to providing you with an exceptional experience from the moment you explore our blends to your very first sip. If your journey with us is ever anything less than comforting and delightful, we want to know so we can make it right.

Have a question about your subscription, a specific tea blend, or proper brewing techniques? We are always here to help you unlock the perfect cup. You can reach our dedicated customer support team directly by emailing us at support@chamaotea.com or by filling out the contact form on our website. We read every single message and promise to get back to you with a personal response within 24 to 48 business hours, Monday through Friday.

Privacy and Safety

At ChaMao Tea, we deeply respect your personal information and are committed to protecting your privacy. We only collect the essential details needed to fulfill your orders and improve your experience, such as your name, shipping address, email, and phone number. We will never sell, rent, or trade your personal data to outside marketing companies.

Your safety during checkout is our top priority. Our Wix storefront utilizes industry-standard Secure Sockets Layer (SSL) encryption to protect all data transmitted during your purchase. All credit card processing and financial transactions are handled securely through certified, third-party payment gateways. Your full card details are never stored on our servers, ensuring your payment info remains completely confidential and secure from start to finish.